Last Updated: January 4, 2026

Company Name: JINCHAN DIGITAL TECHNOLOGY LTD.

Address: TC-ABO LUMINOUS HOUSE, 300 SOUTH ROW MILTON KEYNES ENGLAND UNITED KINGDOM MK9 2FR

Email: service@mail.tozkivlore.com

[UK Department Store Shopping Guide] Important Service Information – Please Keep This Safe!

Whatever product you need, we understand that when choosing products, you not only care about quality but also value service details. To make your shopping experience smoother and more worry-free, we have carefully prepared this core service guide, covering key information such as communication channels, delivery times, and after-sales support. This guide will help you avoid pitfalls and shop with confidence!

First, regarding communication channels

We are committed to providing convenient and efficient service. If you have any questions during the product selection process, such as product specifications, applicable scenarios, or after-sales issues, you can contact us through the following methods:

▪ Send an email to service@mail.tozkivlore.com, and our customer service team will reply as soon as possible.

Special note about our customer service working hours: Monday to Friday, 9:00 am to 6:00 pm (UTC+8:00). During working hours, we will respond to your needs as soon as possible. Inquiries outside of working hours will be prioritized once we resume operations. Thank you for your understanding and patience!

Shipping and Delivery Time

Shipping and delivery time are also important to you. We promise:

After order confirmation, we will arrange shipment within 1-2 business days (excluding weekends and public holidays). Depending on local logistics in the UK, the estimated delivery time is 5-7 business days. You can track your order after placing it and wait patiently for your package to arrive.

Pricing and Taxes

Good news: All our product prices include taxes, so you will not need to pay any additional fees when placing your order. Please note that customs duties will be charged according to local policies. If you have any questions, please feel free to contact our customer service team for more details.

14-Day No-Reason Return Policy

Finally, to ensure a worry-free shopping experience, we offer a 14-day no-reason return policy. If the product you receive does not meet your expectations or has a non-human-caused quality problem, you can apply for a return or exchange within 14 days of receiving the product, as long as the product remains in its original condition, unused, and all accessories are complete. We will assist you throughout the entire process to protect your legal rights.

Core Service Overview

This is an overview of our core services! If you have any other questions not covered here, please feel free to contact us through the channels mentioned above. We focus on the UK department store market, committed to providing high-quality products and attentive service, and aspire to be your trusted partner. We look forward to your inquiries!